The Power of an Empty Chair

Published January 19, 2017

TOPICS IN THIS ARTICLE

Leading OrganizationsMeetings

You’re in a planning meeting. Your team is developing a product or service to engage and delight your customers or congregation. Maybe you’re developing an exciting new product line or creating a key church service. You’ve thought of every angle . . . but how do you bring your customer’s voice into the conversation?

In this short video above, Daniel Pink (GLS 2010) describes an innovative technique that the folks at Amazon have developed to make sure the end user is represented in their meetings. The video originated on danpink.com.

About the Author(s)
Daniel Pink

Daniel Pink

#1 New York Times Best-Selling Author

http://www.danpink.com/

Daniel Pink is one of the best-selling nonfiction authors of the last decade. His books on work, business and behavior have won multiple awards, been translated into 41 languages and have sold more than 3 million copies worldwide. Pink was host and co-executive producer of Crowd Control, a National Geographic Television series on behavioral science. He also appears frequently on NPR, PBS, and other TV and radio networks in the U.S. and abroad. He has been a contributing editor at Fast Company and Wired as well as a business columnist for The Sunday Telegraph. His articles and essays have also appeared in The New York Times, Harvard Business Review, The New Republic and other publications. For the last six years, London-based Thinkers50 has named him one of the top 15 business thinkers in the world. He received a Bachelor of Arts degree from Northwestern University, where he was a Truman Scholar and was elected to Phi Beta Kappa, and a Juris Doctor degree from Yale Law School. He has also received honorary degrees from several colleges and universities, including Georgetown University and the Pratt Institute. Pink is the best-selling author of 7 books including, When: The Scientific Secrets of Perfect Timing named Amazon’s Best Business Book of 2018 and his latest book, The Power of Regret: How Looking Backward Moves Us Forward, which releases in February 2022.

Years at GLS 2010