Agents and gatekeepers have fundamentally different mindsets. In this clip, Danny Meyer explains why superior hospitality requires workers to be agents, not gatekeepers.
Danny Meyer is CEO of Union Square Hospitality Group and the founder of Shake Shack. Highly acclaimed for some of New York’s most beloved restaurants, including Gramercy Tavern, and more, in 2015 he was named one of TIME Magazine’s “100 Most Influential People”. Meyer’s New York Times bestselling book, Setting the Table, examines the power of hospitality in restaurants, business and life.
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Danny Meyer
Restaurateur, CEO | Union Square Hospitality Group, Shake ShackEncourage Employees to Be Agents, Not Gatekeepers
Published August 20, 2018TOPICS IN THIS VIDEO
Leading OrganizationsProcessAgents and gatekeepers have fundamentally different mindsets. In this clip, Danny Meyer explains why superior hospitality requires workers to be agents, not gatekeepers.
About the Speaker(s)
Danny Meyer
Restaurateur, CEOUnion Square Hospitality Group, Shake Shack
Danny Meyer is CEO of Union Square Hospitality Group and the founder of Shake Shack. Highly acclaimed for some of New York’s most beloved restaurants, including Gramercy Tavern, and more, in 2015 he was named one of TIME Magazine’s “100 Most Influential People”. Meyer’s New York Times bestselling book, Setting the Table, examines the power of hospitality in restaurants, business and life.
Years at GLS 2018