Horst Schulze, CEO of Capella Hotel Group explains how he keeps the values of the organization in front of all the employees as well as the value of maintaining transparency in leadership.
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
CLOSED CAPTIONS AVAILABLE
Horst Schulze
Chairman and CEO | Capella Hotel GroupTransparency in Leadership
Published December 1, 2015TOPICS IN THIS VIDEO
CultureLeading OrganizationsHorst Schulze, CEO of Capella Hotel Group explains how he keeps the values of the organization in front of all the employees as well as the value of maintaining transparency in leadership.
About the Speaker(s)
Horst Schulze
Chairman and CEOCapella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Years at GLS 2015, 2016